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Garage terms
1. Who we are
ONEFIX GARAGE LTD, trading as ONEFIX, is a company registered in England and Wales (company number 14716562). Registered office and workshop: Plas Acton Garage, 282 Chester Road, Wrexham, LL12 8DU. Telephone 01978 356983. Email hello@onefixuk.com.
These terms apply to all work we do for you. Nothing in them affects your rights under the Consumer Rights Act 2015.
2. Bookings
When you pick a time online, we hold it for 20 minutes while you finish your details; your booking is confirmed when you see the confirmation page and receive our message. You can move or cancel a booking yourself up to 24 hours before it, using the link in your confirmation or by entering your reference and mobile number at onefixuk.com/booking. Inside 24 hours, please call us on 01978 356983.
3. Prices
- Fixed-price services are shown inclusive of VAT and are the price you pay for that service. Anything extra is quoted separately and done only with your approval.
- MOT test (Class 4): £54.95. No VAT applies to an MOT test fee. A retest within 10 working days is free.
- Diagnostic: £48.00 including VAT (£40.00 + VAT). This covers the diagnostic work itself and is charged whether or not you go ahead with a repair.
- "Price after inspection" means we look first, then send you an itemised estimate. You pay nothing until you have approved work.
4. Estimates and your approval
We do not carry out chargeable work you have not approved. Where we find something during a health check or a job, we send you an itemised estimate with a fixed price per item, and where possible a photo. You approve or decline each item; your approval is recorded with the time and an exact copy of what you approved. For work over £500 we confirm your approval with a one-time code sent to your mobile.
If, during approved work, we find something that changes the job (for example a seized fastening), we stop and ask before doing more. Additional work is never added to your bill without a separate approval.
5. Deposits
Some bookings require a deposit, taken when the booking is confirmed. The rules, and how refunds work, are in our deposit and refund policy.
6. Cancelling, moving and not turning up
You can cancel or move a booking free of charge up to 24 hours before it, and any deposit is refunded in full. Inside 24 hours, call us; where we can we will re-book you, and a deposit is applied to the work. If you do not attend and have not told us, the deposit is retained to cover the workshop time set aside for you.
7. Payment
Payment is due when the work is complete and before the vehicle is collected, unless we have agreed a trade account with you. We accept card payment in the workshop and online by the link on your invoice. We may keep the vehicle until the invoice is paid.
8. Parts
We fit new parts of a quality appropriate to the vehicle unless we agree otherwise with you. Parts we supply are covered by the manufacturer's guarantee, and our workmanship by our own guarantee of 6 months or 6,000 miles, whichever comes first. Tell us before the work starts if you would like the parts we remove; otherwise they are recycled.
9. Your vehicle while it is with us
Please remove valuables; we are not responsible for items left in the vehicle. We take reasonable care of your vehicle and are insured for it while it is in our care, but we are not responsible for pre-existing faults, wear, or damage caused by a fault you asked us not to repair. Where we drive the vehicle it is to test or move it, and only as far as needed.
10. Uncollected vehicles
If a vehicle is not collected within 7 days of our telling you it is ready, we may charge a reasonable daily storage fee, which we will tell you about first. If it remains uncollected after we have given you written notice, we may sell it under the Torts (Interference with Goods) Act 1977 and account to you for any balance.
11. MOT tests
We test Class 4 vehicles (cars and light vans). An MOT test is carried out to the DVSA's standard by an authorised tester, and the result is the tester's decision. If your vehicle fails, a retest is free when the vehicle is brought back within 10 working days of the original test.
12. If something is wrong
If work we have done is not right, tell us and we will put it right at no charge, or if that is not possible reduce the price. This is in addition to your statutory rights. Our complaints procedure explains how to raise a concern and what happens next.
13. Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything the law does not allow us to limit. Subject to that, we are liable for loss that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill, and not for loss that is not foreseeable, nor for business losses.
14. Your data
How we use your personal data is set out in our privacy notice.
15. Law
These terms are governed by the law of England and Wales. Nothing in them removes protections you have under the law where you live in the UK.