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Deposit and refund policy
1. When we take a deposit
| Booking | Deposit |
|---|---|
| MOT test only | None |
| Diagnostic | The diagnostic fee of £48.00 (including VAT), in full |
| A booking to look at a problem, with no price yet | None — you approve any work before it is done |
| Fixed-price work totalling more than £250 | 20% of the total, up to a maximum of £150 |
| Fixed-price work of £250 or less | None |
The deposit is shown before you confirm the booking and is taken when the booking is confirmed. It is deducted from your final invoice.
2. Refunds
- Cancelled or moved 24 hours or more before the booking: refunded in full, to the card or account it was paid from, within 5 working days of the cancellation. You can do this yourself from your booking link.
- Cancelled inside 24 hours: call us. Where we can re-book you, the deposit carries over to the new booking.
- You do not attend and have not told us: the deposit is retained to cover the workshop time set aside for you.
- We cancel: refunded in full, always.
3. The diagnostic fee
The diagnostic fee pays for the diagnostic work and is charged whether or not you go ahead with a repair. It is refunded only if we cancel or if we are unable to carry out the diagnostic.
4. Questions
Call 01978 356983 or email hello@onefixuk.com.