Garage terms · Deposit and refund policy · Privacy notice · Cookie notice · Website terms of use · Complaints
Complaints
1. Tell us
If something is not right, tell us as soon as you can — by phone on 01978 356983, by email to hello@onefixuk.com with "Complaint" in the subject, or in person or by post at Plas Acton Garage, 282 Chester Road, Wrexham, LL12 8DU. Please give your name, your vehicle registration and the job or invoice reference.
2. What we will do
- Acknowledge your complaint within 2 working days.
- Look into it — including, where it is about work we have done, inspecting the vehicle.
- Give you our answer, in writing if you prefer, within 14 days. If it will take longer we will tell you why and when.
- Where we have got something wrong, put it right at no charge, or if that is not possible offer a price reduction or refund, in line with your rights under the Consumer Rights Act 2015.
3. If you are not satisfied
If we cannot resolve your complaint between us, our preferred route is independent mediation: a neutral mediator, agreed between us, helps both sides reach a settlement without going to court. We will say so in our final response and, if you agree, share the cost of the mediator equally. We are not a member of a trade ombudsman scheme. You can also seek advice from Citizens Advice, and nothing here stops you taking a claim to court.